Returns & Refunds
Groceries and electronics work differently. Here's exactly what you get on each.
We sell two very different things — fresh produce and sealed electronics — so we have two separate policies. Find yours below.
Fresh produce & groceries
Every grocery order is backed by our freshness guarantee. If any item arrives damaged, spoiled or below our standard, we'll refund it in full — no photos, no forms, no fuss.
- Open Dashboard → My Orders and select the affected order
- Tell us which item wasn't right, within 24 hours of delivery
- Eligible refunds are processed in 3–5 business days
For hygiene reasons we cannot take physical returns of perishable items. We refund or replace them instead.
Electronics & home appliances
Check it before the rider leaves. Open the box at your door and inspect the item — that inspection is your window, and it is why we deliver appliances ourselves.
- Damaged or dead on arrival: tell us within 48 hours and we replace it — the item must be unused, in its original box, with all accessories.
- After that: the manufacturer's warranty applies. We hand you the bill and the warranty card, and we'll help you raise the service request.
- Changed your mind: cancel any time before dispatch and your advance is refunded in full.
- No refunds on appliances that have been used or installed, and physical damage after you have accepted the delivery is not covered.
Cancellations
You can cancel an order yourself while it is still “Placed” or “Confirmed”. Once it is “Packed” or out for delivery it can no longer be cancelled — but the guarantee above still applies when it reaches you. If you paid an advance on an appliance, cancelling before dispatch refunds it in full.
Need help?
Email support@tokribazaar.com or call +91 70650 91511 and we'll sort it out.