Returns & Refunds

Our freshness guarantee

Every order is backed by our freshness guarantee. If any item arrives damaged, spoiled or below our quality standard, we'll refund it in full — no photos, no forms, no fuss.

How to request a refund

• Open Dashboard → My Orders and select the affected order
• Tell us which item wasn't right (within 24 hours of delivery)
• We process eligible refunds within 3–5 business days

Cancellations

You can cancel an order yourself while it is still “Placed” or “Confirmed”. Once an order is “Packed” or out for delivery, it can no longer be cancelled — but our freshness guarantee still applies on arrival.

Perishable goods

Because we sell fresh produce, we cannot accept physical returns of perishable items for hygiene reasons. Instead, we issue refunds or replacements for anything that doesn't meet our standard.

Need help?

Email care@tokribazaar.com or call +91 1800 209 6633 and we'll sort it out.